Can I return items from a BOGO offer?

Last Updated: Nov 01, 2018 09:46AM EDT

Any item purchased during a Buy One Get One Free (“BOGO”) offer may be returned for (i) an exchange or (ii) a refund of the purchase price plus tax where applicable (shipping charges excluded). Please see our Happiness Guarantee for full details.

Exchanges: Items from a BOGO offer are individually eligible to exchange for any item that is of equal or lesser value than the original price of the exchanged item at the time of order. Any price and/or tax difference between the original item(s) and the new item(s) will be refunded or charged to your original form of payment. Please see the exchange example below.

Returns: Items purchased during a BOGO offer are viewed as a pair. The BOGO offer applies to the lower-priced item in the pair, making the lower-priced item free. If a return is necessary, each item in the pair has a new return value equal to half the order total for the two items (excluding shipping charges and tax where applicable). Returning any of the items from a BOGO offer will result in a refund of the return value of the returned item (plus applicable tax) to your original method of payment. Please see the return examples below.

Example for Exchanging One Item from a BOGO Offer

The order contains two items: Item #1 is $14.95 and Item #2 is $18.95. If an exchange is set up for Item #1, any item that is priced $14.95 or less is eligible for the exchange. If an exchange is set up for Item #2, any item that is priced $18.95 or less is eligible for the exchange. Any price and/or tax difference between the original item(s) and the new item(s) will be refunded or charged to your original form of payment.

Example for Returning One Item from a BOGO Offer

The order contains two items: Item #1 is $14.95 and Item #2 is $18.95. The order total (minus shipping and applicable tax) is $18.95 (the BOGO offer applies to Item #1), meaning each item in the pair now has a return value of $9.48, or half the order total. The refund amount will be $9.48 (plus tax where applicable) regardless of which item is returned. Refunds do not include shipping charges.

Example for Returning Both Items from a BOGO Offer

The order contains two items: Item #1 is $14.95 and Item #2 is $18.95. The order total (minus shipping and tax where applicable) is $18.95 (the BOGO offer applies to Item #1), meaning each item in the pair now has a return value of $9.48, or half the order total. The refund amount will be $18.95 (plus any applicable tax). Refunds do not include shipping charges.

 
Did you find this article helpful?
1b98fa1d2550e9a70cf5b0ae30317d6ff@oneclickventurescom.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete