We guarantee that your package will be delivered to the address you provided to us if it is a verified address. If your package is lost by the carrier, we'll replace it free of charge!
Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you did not receive your package, you will need to file a claim directly with the carrier using the delivery confirmation number we will provide for you.) This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via USPS First-Class Mail.
Please allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.
Please notify us by email if your package has not arrived or if you received damaged merchandise.
If the carrier can provide confirmation that the package was delivered, we will be unable to send a replacement. Please make sure to check with neighbors, the front office, other family members, or those in your apartment complex who might have gotten the package by mistake.
- How do I change or modify my order before it ships?
- How long does it take to ship my order?
- How long does it take for my order to arrive?
- Can I pick my order up from your warehouse?
- Why am I being charged shipping?
- What are your international shipping options and their timelines for delivery?
- My package was marked as delivered but I didn't receive it.
- Where is my package? Has it shipped?
- How do I qualify for free shipping?
- What are your shipping methods?
- Where do your products ship from?
- When will my order ship?
- When can I pick up my order?
- Do you ship to military addresses (APO/FPO)?
- Do you include tracking information for your packages?
- What happens if my package is not delivered?
- What should I do if the package is marked delivered but I didn’t receive it?
- Do you verify orders before they ship?