All orders placed before 2:00 p.m. ET Monday-Friday will be shipped from our warehouse on the day the order is placed.* If you order after 2:00 p.m. ET on Friday, or anytime on Saturday, Sunday, or on a holiday, your order will ship the following business day. Please note, your delivery estimate does not begin until the day after your order ships from our warehouse. For example, if you choose Priority shipping, your 2-3 estimate begins the day after the product is shipped; if you order on a weekend or a holiday, the delivery estimate begins the following business day.
*Shipments for Coyote Polarized Readers may be delayed, as these products ship directly from the supplier. Order processing for customizable and felix + iris reading glasses will also be extended up to 7 business days. These items do not qualify for same-day shipping.
- How do I change or modify my order before it ships?
- How long does it take to ship my order?
- How long does it take for my order to arrive?
- Can I pick my order up from your warehouse?
- Why am I being charged shipping?
- What are your international shipping options and their timelines for delivery?
- My package was marked as delivered but I didn't receive it.
- Where is my package? Has it shipped?
- How do I qualify for free shipping?
- What are your shipping methods?
- Where do your products ship from?
- When can I pick-up my order?
- Do you ship to military addresses (APO/FPO)?
- Do you include tracking information for your packages?
- What happens if my package is not delivered?
- What should I do if the package is marked delivered but I didn’t receive it?
- Do you verify orders before they ship?
- Do you guarantee delivery of your shipments?