All orders placed before 2:00 p.m. ET Monday-Friday will be shipped from our warehouse on the day the order is placed.* If you order after 2:00 p.m. ET on Friday, or anytime on Saturday, Sunday, or on a holiday, your order will ship the following business day.
You will receive an email notification once a shipping label is made for the item. It can take up to 24-48 hours for the tracking information to update in the shipper’s system.
*Shipments for Coyote Polarized Readers may be delayed, as these products ship directly from the supplier. Order processing for customizable and felix + iris reading glasses will also be extended up to 7 business days. These items do not qualify for same-day shipping.
- How do I change or modify my order before it ships?
- How long does it take to ship my order?
- How long does it take for my order to arrive?
- Can I pick my order up from your warehouse?
- Why am I being charged shipping?
- What are your international shipping options and their timelines for delivery?
- My package was marked as delivered but I didn't receive it.
- How do I qualify for free shipping?
- What are your shipping methods?
- Where do your products ship from?
- When will my order ship?
- When can I pick-up my order?
- Do you ship to military addresses (APO/FPO)?
- Do you include tracking information for your packages?
- What happens if my package is not delivered?
- What should I do if the package is marked delivered but I didn’t receive it?
- Do you verify orders before they ship?
- Do you guarantee delivery of your shipments?