Why don't you offer free returns shipping like (name a company) does?
We understand that finding the right reading glasses over the internet can be challenging. We are willing to allow returns and exchanges as many times to get each customer the right item for their needs. We do pay to send exchange items back out to the customer but, unfortunately, we do not provide free return shipping. We can provide an emailed or mailed return label for $2.95, which we typically deduct from the refund at the time the return is processed.