How do I set up an exchange without an account?

Last Updated: Nov 01, 2018 09:45AM EDT

You can set up an exchange online by visiting our Manage Your Returns page and starting your return. Then, you can just call or email our Customer Happiness Team with your exchange selection so we can reserve the item for you. After that, you just need to send back your original item and once we receive it, we will send out the exchange item.

You can also follow these instructions to make an exchange without using the website:

Please include a copy of your invoice with your return.

If you would like to exchange your item for another, please email or call us at (800) 210-3975 so that we can reserve your selection until we receive your return. All U.S. exchanges are mailed from our warehouse via USPS First Class mail at no cost to you. Non-U.S. orders will incur applicable shipping charges. Any difference in price will be charged or refunded to your original form of payment.

Our return address is:

ATTN:  Returns

1300 Windhorst Way, Ste A

Greenwood, IN 46143

All returns must be in like new condition to be accepted for a refund or exchange. You may refer to our Happiness Guarantee for more details.

Please let us know if you would like a prepaid return label, and we will email one to you.  If you opt to use our return label, $2.95 will be charged to your account. Note: International customers wishing to initiate a return or exchange will be responsible for all return shipping costs as we are unable to offer international return labels.

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